Privacy Policy

CDR Delivery Solutions Inc., doing business as Buy Direct Appliances ("we," "us," or "our"), operates the website buydirectappliance.com and sells and services used major appliances on Florida's Gulf Coast. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or submitting a form, you agree to this Privacy Policy.

Information We Collect

We collect information you provide directly to us when you fill out a contact, quote, or repair form, or when you call or text us. This may include:

• Your name
• Phone number
• Email address
• Mailing or service address (when you request delivery or a repair)
• The appliance or service you're interested in, and any message or details you share

We may also automatically collect basic technical information, such as your browser type and pages visited, through standard website analytics and cookies.

How We Use Your Information

We use the information we collect to:

• Respond to your questions and provide quotes on appliances
• Confirm availability, arrange pickup or delivery, and process your order
• Schedule and follow up on repair service requests
• Send you transactional updates about your inquiry, order, or repair
• Send marketing or promotional messages, only if you have given consent
• Operate, maintain, and improve our website and business

SMS / Text Messaging

If you provide your phone number and check the applicable consent box on one of our forms, we may send you text (SMS) messages. Message types include appliance availability and quotes, order and delivery updates, repair scheduling and follow-up, and — if you opt in to marketing — special offers and new inventory.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can get help by replying HELP. Consent to receive marketing text messages is not a condition of any purchase.

How We Share Information

We do not sell your personal information. We only share information when necessary to run our business, and only to the extent needed, such as with:

• Service providers who help us operate (for example, delivery help, payment handling, or our messaging platform), who may only use it to perform services for us
• Legal or safety purposes, if required by law or to protect our rights, property, or safety

As stated above, text-messaging opt-in data and consent are excluded from all sharing and are never provided to third parties or affiliates for marketing purposes.

Cookies

Our website may use cookies and similar technologies to make the site work properly and to understand how it is used. You can control cookies through your browser settings; disabling them may affect how parts of the site function.

Data Retention

We keep your information for as long as needed to respond to your requests, complete transactions, provide service and warranty support, and meet our legal and business obligations.

Your Choices & Rights

You may:

• Reply STOP to any text message to stop receiving SMS from us
• Ask us to update or delete your information by contacting us using the details below
• Unsubscribe from marketing emails using the link in those emails, where applicable

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Continued use of our website after changes take effect means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or your information, contact us:

CDR Delivery Solutions Inc. (dba Buy Direct Appliances)
Phone / Text: (941) 763-2884
Email: [email protected]
Serving Florida's Gulf Coast — Port Charlotte, North Port, and Venice